Fulfilling the Promise
Telecom Expense Management (TEM) is a tedious and time-consuming process that, for many enterprises, has turned into an exercise focused on merely getting the bills paid instead of enabling continuous business intelligence to improve technology decisions. However, changing enterprise telecom needs and recent disruption within the TEM industry have brought TEM back into the spotlight.
As the approximately $2 billion industry approaches its third decade, it represents a confusing and volatile playing field for enterprises, one in which:
- Platforms have not always worked as promised
- Management shakeups at providers have created widespread uncertainty
- Sourcing and inventory management solutions remain too similar, with differentiation, only apparent in the user interface experience and service delivery model
Is It Time to Re-evaluate the Goals of TEM?
Yes. It’s time to rethink the TEM function.
That means enterprises should take advantage of managed services beyond telecom to include network, mobile, unified communications, data center, IaaS and other usage-based IT services.
Leaders must move beyond mere “expense management” and consider a full suite of services that include:
- Procurement and sourcing management
- Invoice management
- Order and inventory management
- Audit and dispute management
- Carrier and contract management
- Business intelligence
- Overall strategic value
Known as Technology Lifecycle Service Management, this approach allows you to unlock the full power of TEM. You’ll be able to leverage the solution you have while improving internal visibility, processes and results.
How Technology Lifecycle Service Management Can Help
By actively managing your enterprise’s telecom, network, mobile, unified communications, data center, IaaS and other usage-based IT services, you could reduce annual costs by 20% or more.
The Advocate team works closely with yours to define solutions designed for your business objectives, economic drivers and performance challenges using its proven DAPSIM methodology to unlock the potential of TEM. Advocate then provides a Technology Lifecycle Service Management solution that addresses cost, performance, utilization and analytics needed for you to take advantage of the transparency and value Technology Lifecycle Service Management can provide.
When Advocate’s work is complete, you’ll have clear insight into how to move forward confidently.
Free White Paper – The Broken Promise of Telecom Expense Management
To help enterprise IT leaders get started, Advocate has created a free white paper on the current state of TEM. This guide will help enterprise leaders:
- Understand the challenges of TEM
- Prepare their organizations for TEM transformation
- Follow the steps to unlock TEM potential
To download the free white paper, complete the brief form below.
Ready for Your TEM Assessment?
Working with a capable partner that has a dedicated model for change built around your platform will help you take advantage of the people, processes and expertise to make the changes you need to realize the full strategic potential of TEM. The results will be cost savings, full process efficiency and the deep data insights you expect — fulfilling the original promise of TEM at last.